Shipping policy

Last updated: 2026

Thank you for choosing ZenCrafted. This Shipping Policy explains our order processing, delivery times, shipping costs, and related terms for orders placed on zcbamboo.com.

1. Shipping Destinations

We offer worldwide shipping. We work with trusted international freight forwarders and logistics partners to help deliver your order safely to your door.

2. Order Processing Time

Once your payment is confirmed, we normally process and prepare your order within 1–3 business days.

Please note that processing time does not include weekends or public holidays in China. During peak seasons or holidays, processing may take slightly longer, but we will always do our best to ship your order as soon as possible.

3. Delivery Time

After your order has been dispatched, the estimated delivery time is generally 7–25 business days, depending on your location, customs clearance, and local delivery conditions.

Delivery times are estimates only. Occasional delays may occur due to customs inspections, weather conditions, holiday volume, or other circumstances beyond our control.

4. Shipping Costs, Duties, and Taxes

For your convenience, shipping costs, import duties, taxes, and customs fees are already included in the product price.

There are no hidden charges or unexpected fees upon delivery. The price you see at checkout is the final price you pay.

5. Shipping Carriers

We work with reliable third-party freight forwarders and international carriers to handle global delivery. Once your package has been shipped, it will be handled by our selected logistics partner to ensure secure and smooth delivery.

6. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number so you can follow your package.

Please allow up to 48 hours for tracking information to become active in the carrier's system. You can also check your order status by logging into your account.

7. Address Accuracy

Please provide a complete and accurate delivery address to ensure successful delivery.

If a package is delayed, returned, or cannot be delivered due to an incorrect or incomplete address, we will help resolve the issue. However, additional reshipping fees may apply.

8. Undeliverable or Returned Packages

If a package cannot be delivered and is returned to us, we will notify you promptly.

Depending on your preference and the specific situation, we can help arrange reshipment or issue a refund, minus any actual shipping costs incurred.

9. Delivery Issues

If your tracking information shows "delivered" but you have not received your package, please first check with your local postal service, neighbors, front desk, or building management.

If you are still unable to locate your order, please contact us within 7 days of the recorded delivery date, and we will assist you in investigating the issue.

10. Changes to This Policy

We may update this policy from time to time to improve our service. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about shipping, delivery times, or tracking, please contact us at:

Email: info@zcbamboo.com