Privacy policy

2026 ZC Bamboo. All rights reserved.

zcbamboo operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). ZenCrafted is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can be reasonably linked to you or another individual. Personal information does not include anonymously collected or de-identified information that cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information (including inferences drawn from such information), depending on your interaction with the Services, your location, and as permitted or required by applicable law:

• Contact details: your name, address, billing address, shipping address, phone number, and email address.
• Financial information: payment card details (credit/debit card), payment confirmation, transaction details, and other payment-related information. Financial data is processed directly by our trusted payment providers; we do not store full payment card details on our systems.
• Account information: username, password, security questions, preferences, and account settings.
• Transaction information: items you view, add to cart, save to wishlist, purchase, return, exchange, or cancel, as well as your past order history.
• Communications: information you provide when contacting customer support or corresponding with us.
• Device information: device type, browser, network information, IP address, and other unique identifiers.
• Usage information: how and when you interact with, navigate, and engage with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you: when you create an account, use the Services, communicate with us, or voluntarily provide your information.
• Automatically through the Services: from your device when you visit our website or use our Services, including through cookies and similar tracking technologies.
• From service providers: third parties that perform functions on our behalf and process information for us.
• From business partners and other trusted third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes, based on your interaction with us and the Services you use:

Provide, Tailor, and Improve the Services

We use your information to deliver and maintain the Services, process payments, fulfill orders, arrange shipping, manage returns and exchanges, remember your preferences, administer your account, send account and order notifications, enable product reviews, and create a personalized shopping experience, including product recommendations based on your browsing and purchase history. This helps us improve and optimize our Services.

Marketing and Advertising

We may use your information to send marketing, advertising, and promotional communications via email, text message, or postal mail. We may also display personalized advertisements on our website and other platforms based on your activity, such as items you viewed or added to cart.

Security and Fraud Prevention

We use your information to authenticate accounts, secure payments and shopping activity, detect and address fraudulent, illegal, unsafe, or malicious behavior, and protect the security of our Services and users. You are responsible for safeguarding your account credentials; we strongly advise against sharing your username, password, or access details with others.

Communicating with You

We use your information to respond to inquiries, provide customer support, and maintain our business relationship with you.

Legal Compliance

We use your information to comply with applicable laws, respond to valid legal process (including requests from law enforcement or government authorities), participate in legal proceedings, and enforce our Terms of Service and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes in compliance with this Privacy Policy, including:

• With Shopify, vendors, and service providers that perform services on our behalf (including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to deliver marketing and advertising services. Our partners process your information in accordance with their own privacy policies. Depending on your location, you may opt out of targeted advertising based on cross-platform activity.
• When you direct, request, or consent to such disclosure, such as for shipping purposes or through social media integrations.
• With our affiliates and within our corporate group.
• In connection with a business transaction (such as a merger, acquisition, or bankruptcy), to comply with legal obligations, enforce our terms and policies, and protect the rights, safety, and property of ZenCrafted, our users, and others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access and use of the Services to operate and improve our platform. Information you submit may be transferred to Shopify and other third parties, including in countries outside your residence, to support the Services. We use certain Shopify enhanced features that use data from your store interactions, along with data from other merchants and Shopify. In such cases, Shopify acts as a data controller and handles requests related to that processing. For more details about Shopify’s privacy practices, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect usage information, remember your preferences, analyze traffic, and improve your shopping experience. You may adjust your browser settings to refuse cookies, though some features of the Services may not function properly as a result.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. Information shared on public or third-party social platforms may be visible to other users and used by third parties subject to their own terms.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us to request deletion. We do not sell or share the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No data security measures are completely impenetrable, and we cannot guarantee perfect security. Information transmitted over the internet may not be fully secure; we advise against using unsecured channels for sensitive communications.

We retain personal information only for as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information. These rights are not absolute, and we may lawfully decline requests in certain circumstances.

• Right to Access: Request details of the personal information we hold about you.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate information.
• Right to Data Portability: Request a copy of your personal information or transfer to a third party, where applicable.
• Right to Opt Out of Sale/Sharing for Targeted Advertising: You may opt out of the sale or sharing of your information for targeted advertising. If you visit our website with Global Privacy Control (GPC) enabled, we will honor this opt-out automatically for your device and browser. We do not recognize other Do Not Track signals.
• Communication Preferences: You may unsubscribe from promotional emails at any time using the link in our messages. We may still send non-promotional messages regarding your account or orders.

If you reside in the UK or European Economic Area, you may also have:

• Right to Object or Restrict Processing: Request that we limit or cease processing your personal information.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.

To exercise these rights, please contact us using the details below. We may verify your identity before processing requests. You may designate an authorized agent to act on your behalf, provided we receive proof of authorization. We will respond to valid requests in a timely manner as required by law. We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we process your personal information, please contact us directly. Depending on your location, you may also have the right to appeal our response or lodge a complaint with your local data protection authority. A list of EEA supervisory authorities is available through official EU data protection channels.

International Transfers

We may transfer, store, and process your personal information in countries outside your residence. For transfers from the European Economic Area or the United Kingdom, we rely on the European Commission’s Standard Contractual Clauses or equivalent UK-approved mechanisms, unless the destination country is deemed to provide an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this website with an updated “Last updated” date, and we will provide additional notice where required by applicable law.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: info@zcbamboo.com

For purposes of applicable data protection laws, Shenzhen Qing’an Trading Co., Ltd. is the data controller of your personal information.